Privacy Policy

Bharatiya Studio Solutions (referred to as "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and protect your personal data when you use our online platform, and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

This privacy policy applies to our site and the services provided through it. Bharatiya Studio Solutions is the controller and responsible for your personal data.

Our full details are:

Bharatiya Studio Solutions
301, Koramangala 8th Block Road,
3rd Floor,
Bengaluru, Karnataka, 560034,
India

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, delivery address, email address (though we will not use this for contact regarding this policy), and telephone numbers (though we will not use these for contact regarding this policy).
• Financial Data: includes payment card details.
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: includes information about how you use our site, products, and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect information about criminal convictions and offenses.

3. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes personal data you provide when you:
  • Apply for our products or services;
  • Create an account on our online platform;
  • Subscribe to our service or publications;
  • Request marketing to be sent to you;
  • Enter a competition, promotion, or survey; or
  • Give us feedback or contact us.
• Automated technologies or interactions: As you interact with our online platform, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as:
  • Technical Data from analytics providers.
  • Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have given consent.

We use your personal data to:

• Register you as a new customer.
• Process and deliver your order, including managing payments, fees, and charges.
• Manage our relationship with you, including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
• Enable you to participate in a competition, promotion, or survey.
• Improve our online platform, products/services, marketing, and customer relationships.
• Administer and protect our business and our online platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• Use data analytics to improve our online platform, products/services, marketing, customer relationships, and experiences.
• Deliver relevant online platform content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• Make suggestions and recommendations to you about products or services that may be of interest to you.
• Comply with legal and regulatory requirements.

5. Legal Basis for Processing

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

• To register you as a new customer: Performance of a contract with you.
• To process and deliver your order: Performance of a contract with you, Necessary for our legitimate interests (to recover debts due to us).
• To manage our relationship with you: Performance of a contract with you, Necessary to comply with a legal obligation, Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
• To enable you to participate in a competition, promotion, or survey: Performance of a contract with you, Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).
• To administer and protect our business and our online platform: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise), Necessary to comply with a legal obligation.
• To use data analytics: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our online platform updated and relevant, to develop our business, and to inform our marketing strategy).
• To deliver relevant online platform content and advertisements to you: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business), Consent (where required for direct marketing).

We do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes discussed in this policy.

• Internal Third Parties: Other companies within our group acting as joint controllers or processors who provide IT and system administration services and undertake leadership reporting.
• External Third Parties:
  • Service providers acting as processors who provide IT and system administration services, payment processing, or delivery services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

Your personal data may be stored and processed in India. We may transfer your personal data to countries outside of your own region or country, which may include countries outside the European Economic Area (EEA) or other regions with comprehensive data protection laws.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield or other approved frameworks which require them to provide similar protection to personal data shared between the Europe and the US.

Please contact us using the address provided below if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us using the contact details provided below.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us by mail at the address provided below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

11. Cookies and Other Tracking Technologies

Our online platform uses cookies and similar technologies to distinguish you from other users. This helps us to provide you with a good experience when you use our online platform and also allows us to improve our site.

12. Links to Other Websites

Our online platform may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our online platform, we encourage you to read the privacy policy of every website you visit.

13. Children's Privacy

Our online platform is not intended for children under the age of 16 and we do not knowingly collect data relating to children. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

14. Changes to This Policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

15. Contact Us

To ask questions or comment about this privacy policy and our privacy practices, contact us by mail at:

Bharatiya Studio Solutions
301, Koramangala 8th Block Road,
3rd Floor,
Bengaluru, Karnataka, 560034,
India